Shipping policy
Thank you for shopping with Bijoux Arc En Ciel. We are committed to providing a smooth and reliable shipping experience for every order. Please review the information below for details about our shipping process.
Shipping Destination
This Shipping Policy applies to orders shipped within the United States only.
Shipping Fees
We offer free shipping on all orders within the United States. No minimum purchase is required.
Order Processing Time
All orders are processed and shipped within 1–2 business days from the date of purchase.
Orders are typically processed Monday through Friday, excluding major holidays.
Estimated Delivery Time
Once your order has been shipped, delivery generally takes 7–15 business days, depending on your location.
Delivery services usually operate Monday through Friday, though final delivery timing may vary by carrier and destination.
Order Cut-Off Time
Orders placed before 3:00 PM may begin processing on the same business day.
Orders placed after this time will usually be processed on the following business day.
Shipping Partners
We work with trusted shipping partners to provide reliable and secure delivery across the United States. Carrier selection may vary depending on the size of the order, product type, and delivery destination.
Shipping Confirmation and Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number.
Please allow up to 24–48 hours for tracking information to become active.
If You Have Not Received Your Order
If your order has not arrived within the expected timeframe, please contact us by email at info@bijoux-arcenciel.com.
We will review the shipment with the carrier and provide you with an update as soon as possible.
Undeliverable or Returned Packages
If a package is returned to us due to non-delivery, refusal, failure to collect, or an incorrect shipping address entered at checkout, additional shipping and handling fees may apply for reshipment.
Please note that carriers may hold packages for a limited time before returning them to us.
Lost Package Procedure
If your package appears to be lost in transit, please contact us within 7 days of the expected delivery date.
We will open an investigation with the shipping carrier. Investigations may take several business days.
If the package is confirmed as lost, we will offer one of the following:
- a replacement, subject to product availability
- a full refund
Delays Beyond Our Control
While we do our best to deliver all orders within the estimated timeframes, delays may occasionally occur due to circumstances outside our control, including:
- severe weather conditions
- transportation disruptions
- carrier delays
- security or routing issues
- peak seasonal demand
If a delay occurs, we will do our best to keep you informed and provide updates when available.
Significant Delivery Delays
If your order experiences a significant delay, we may contact you with an update regarding the shipment status and available support options.
Changing Your Shipping Address
If you need to change your shipping address after placing an order, please contact us as soon as possible.
Please note that address changes may not be possible once the order has been shipped.
Incorrect Address
If your order is returned due to an incorrect or incomplete shipping address entered at checkout, you may be responsible for additional shipping fees required to resend the package.
Order Changes
If you would like to modify your order, please contact us within 2 hours of placing it.
After 2 hours, we may no longer be able to make changes to your order.
Contact Information
Store Name: Bijoux Arc En Ciel
Address: 76 Rue du Général Gouraud, 67210 Obernai, France
Phone: +33 388956994
Email: info@bijoux-arcenciel.com